The small print

Terms & Conditions

Please read these before booking. They help keep every appointment running on time and every treatment safe.

Bookings

All treatments are by appointment only and can be booked online, by phone or via WhatsApp.
A booking is confirmed once you receive confirmation from Essex Elite or our booking system.
Clients must be 16 or over. Under-18s need written consent from a parent or guardian, who must be present for the treatment.
For mobile appointments, please provide a safe, warm space with room for a treatment couch and accurate access details.

Please arrive on time. If you are running late, your treatment may be shortened so the next client is not affected — the full price will still apply.
If you are 15 minutes or more late, your appointment will be cancelled and treated as a no-show, and no refund will be given.
For mobile appointments, the same policy applies if the therapist cannot access the property or begin treatment within 15 minutes of the booked time.

Please give at least 24 hours' notice to cancel or reschedule your appointment.
Cancellations made with less than 24 hours' notice may be charged up to the full treatment price, and any deposit may be kept.
No-shows will be charged the full treatment price and no refund will be given.
Repeated late cancellations or no-shows may mean full payment is required upfront for future bookings.
If we ever need to cancel your appointment, we will give as much notice as possible and offer a new time or a full refund of anything paid.

Payment is due in full at the time of booking or at the end of your treatment, unless agreed otherwise.
Prices are shown on our website and may change from time to time. The price confirmed at booking will be honoured.
Refunds are not given for treatments that have been carried out.

Before your first treatment you will be asked to complete a consultation form. Please give full and accurate details of your health, medication, injuries, pregnancy and any medical conditions.
Let us know of any changes to your health before each appointment.
Some conditions may mean a treatment is unsuitable or needs GP approval first. The therapist may refuse or stop a treatment if it is not safe to continue — in this case the appointment may still be charged.
Massage, sports therapy and the other treatments offered are not a substitute for medical diagnosis or care. Please see your GP for any medical concern.
Please do not attend if you are unwell, have a fever or a contagious illness — let us know and we will rearrange.

Your comfort and dignity come first. You will be appropriately covered with towels at all times and can ask to stop or change pressure whenever you like.
Some soreness, redness or tiredness after deep tissue, sports massage or dry cupping is normal and usually settles within 24–48 hours. Cupping can leave temporary circular marks.
Please follow the aftercare advice given for your treatment, especially after fibroblast.

A consultation is required before any plasma fibroblast treatment, and a patch test may be needed.
Results vary from person to person and cannot be guaranteed. More than one session may be needed.
Healing involves small scabs that must be left to fall off naturally. Following aftercare is your responsibility, and not doing so may affect results.

Treatments are strictly professional and therapeutic. Any inappropriate behaviour or comments will end the session immediately, with full payment due, and you will not be able to book again.
Please do not attend under the influence of alcohol or drugs — the treatment will not go ahead and will be charged.

Gift cards are valid for 12 months from the date of purchase and can be used for any treatment.
Gift cards cannot be exchanged for cash or refunded, and expired cards cannot be used.
The late arrival and cancellation policies above apply to appointments booked with a gift card.

Your personal and health information is kept confidential, stored securely and used only to provide your treatment safely. It will not be shared without your consent unless required by law.

Essex Elite Massage & Sports Therapy Limited holds professional insurance. We are not responsible for any loss or damage to personal belongings during your visit.
By booking a treatment you confirm you have read and agree to these terms.